Washington, D.C. gets some of the highest numbers of 911 calls per capita in the country. The reason? Sometimes people see the emergency room as a primary care provider. Residents have reportedly called with problems as minor as mosquito bites and stubbed toes. In an effort to free up first responders and hospital beds for more pressing emergencies, the district is introducing the Right Care, Right Now program, designated to attend to emergencies that are not life-threatening and improve patients’ health outcomes.


  • Robert Holman Medical Director, D.C. Fire and EMS Department
  • Gregory Dean Chief, Fire and Emergency Medical Services Department, District of Columbia

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