Buyer Beware: General Mills and Arbitration Clauses

Buyer Beware: General Mills and Arbitration Clauses

General Mills found itself in a media storm when it changed its legal policy, waiving the customer's right to sue if they have "liked" the company on Facebook or bought the product. We look at what consumers need to know.

General Mills found itself in a media storm when it changed its legal terms to preclude customers from suing who'd done something as simple as "liking" the company on Facebook or visiting their Website. Almost any interaction would constitute agreement to terms of service requiring arbitration, rather than court, for any disputes. General Mills quickly reversed course, but most consumers are unaware how common such clauses are in companies of all kinds, often lurking in the fine print on Websites. We look at what consumers need to know.

Guests

Ami Gadhia

Senior Policy Analyst, Consumer's Union

Andrew Pincus

Partner, Mayer Brown

Bill Rand

Prof of Marketing and Computer Science; Director of the Center for Complexity in Business, University of Maryland's Smith School of Business

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The Kojo Nnamdi Show is produced by member-supported WAMU 88.5 in Washington DC.