Behind 911: Challenges And Changes In Emergency Dispatch

Guest Host:

Jennifer Golbeck
Behind 911: Challenges And Changes In Emergency Dispatch

From comforting traumatized callers to directing emergency personnel and fighting fatigue, the 911 operator has a critical role in public safety. We explore the challenges facing our region's emergency dispatchers and find out how new technology is changing their work.

From fender benders to serious crimes, the first person to respond to an emergency is the 911 operator. While those operators can often be the voice of calm in harrowing situations, they must juggle critical tasks within seconds, often while battling fatigue amid increased workloads. We look at the personal and professional challenges facing our region's emergency dispatchers, and explore how new technology is changing their role in public safety.

Guests

Lajuan Sullivan

Assistant Watch Commander, Office of Unified Communications, Washington, D.C.

Stephen Williams

Chief of Operations, Office of Unified Communications, Washington, D.C.

John Crawford

Public Information Officer, Office of Emergency Management, Arlington County VA.

Lynne Putnam

Emergency Communications Technician, Arlington County VA.

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The Kojo Nnamdi Show is produced by member-supported WAMU 88.5 in Washington DC.