Coffeehouse Culture: Free Wi-Fi Or Wi-Fi Free?
Free wireless Internet access is a standard feature in many coffeehouses, and a set expectation of many customers. But some local coffee shops are unplugging Internet access. The goal: to free up seats and prevent customers with laptops from lingering for hours. Kojo chats with two local business owners about their decision to cut or curb wi-fi, how they're managing customer expectations and how they'll pursue creative business plans.