Companies like Uber and Airbnb bring on-demand access to everything from car rides to lodging. But what happens when the sharing economy doesn’t provide services equally to all? Recent studies show that if you’re black, it’s harder to order an Uber, book an Airbnb and sell items on Ebay. If unconscious bias has made its way into the sharing economy, can it be programmed out? We explore the role of bias in online markets, and what young companies are doing to combat it.
- Synta Keeling Airbnb superhost
- Laura Murphy Senior advisor, Airbnb, and President, Laura Murphy & Associates