HealthCare.gov: What Went Wrong

HealthCare.gov: What Went Wrong

Kojo explores the challenges behind launching government web sites like HealthCare.gov, and finds out what kind of impact the botched health care rollout could have on future IT projects.

In the three weeks since the federal insurance marketplace, HealthCare.gov, launched, officials have scrambled to fix myriad glitches with the site. While users point to long wait times and software hiccups that have hampered their ability to get insurance, web developers, experts and journalists point to more fundamental problems. Kojo explores the challenges behind launching massive government web sites, and finds out what kind of impact the botched health care rollout could have on future IT projects.

Guests

Alex Howard

Fellow at the Tow Center for Digital Journalism, Columbia Journalism School; former government correspondent, O'Reilly Media

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The Kojo Nnamdi Show is produced by member-supported WAMU 88.5 in Washington DC.