Top-Down or Bottom-Up? Fixing a VA in Crisis
A month after allegations of recordkeeping fraud at a Phoenix VA hospital made national headlines, larger questions over system-wide mismanagement remain. Under pressure from lawmakers and veteran advocacy groups, the incoming head of the Department of Veteran Affairs will face crucial questions about how to streamline and safeguard the largest government agency. But it's a tall order for a bureaucracy unaccustomed to change. Kojo explores the fallout and fixes under consideration for the VA.