Making technology user-friendly is a laudable goal that few people achieve. Cognitive psychologist Kent Norman has been studying the human/computer interaction for years, exploring the technology-inspired stress that can cloud judgment and decision making.
http://thekojonnamdishow.org/shows/2004-12-21/tech-tuesday-technology-frustrations
Tech Tuesday - Technology Frustrations
Listen Tuesday, Dec. 21, 2004 at 12:06 p.m. in Science, Tech Tuesday, TechnologyGuests
Kent Norman
cognitive psychologist and professor; Director, Laboratory for Automation Psychology and Decision Processes, University of Maryland
Randall Palm
Chief Technology and IT director, CompTIA
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